Prevailing Through Endurance

When can a vehicle manufacturer refuse to honor a warranty?

On Behalf of | Aug 6, 2024 | Firm News

Vehicle warranties offer peace of mind to car owners, ensuring repairs or replacements for covered defects. However, manufacturers can refuse to honor these warranties under certain conditions. 

Understanding these conditions helps vehicle owners know when they might face challenges with warranty claims.

Misuse or abuse of the vehicle

Manufacturers can refuse warranty claims if they find evidence of misuse or abuse of the vehicle. Misuse refers to the use of a vehicle in ways it was not intended for, such as off-road driving in a car meant for city streets. Abuse can include neglecting regular maintenance, overloading the vehicle or using it for racing.

Unauthorized modifications

Vehicle modifications outside the manufacturer’s guidelines can void the warranty. Examples include installing non-approved performance parts, altering the suspension or making changes to the engine. These modifications can affect the vehicle’s reliability and safety, leading the manufacturer to deny warranty claims related to any resulting defects. California government agencies also provide replacement part guidelines to help consumers understand the potential environmental impact of aftermarket parts.

Natural wear and tear

Warranties do not cover normal wear and tear. Parts like brake pads, tires and wiper blades wear out over time and require regular replacement. If a claim involves these parts, the manufacturer might have just cause to refuse honoring the warranty.

Aftermarket parts and services

Using aftermarket parts or services not approved by the manufacturer can void the warranty. These parts may not meet the manufacturer’s standards, leading to defects. If an owner uses a non-approved part or service and a related problem arises, the manufacturer will likely deny the warranty claim.

Your vehicle warranty offers valuable protection against the cost of defects or product recalls that are not your fault. With that in mind, it is important to follow the manufacturer’s guidelines and maintenance schedule to avoid issues with your vehicle.