Vehicle recalls happen when manufacturers discover safety defects or non-compliance with regulations. When a recall is issued, dealerships play a critical role in ensuring that affected vehicles receive the necessary repairs. Dealerships must follow specific procedures to keep drivers safe and meet legal obligations.
Notifying vehicle owners
Car manufacturers send recall notices to registered vehicle owners, but dealerships also have a responsibility to inform their customers. Many dealerships use their records to contact customers directly and schedule recall-related service. Some post recall information on their websites or display notices in service areas to keep customers informed.
Performing free repairs
Dealerships must fix recalled vehicles at no cost to the owner. Manufacturers provide dealerships with the necessary parts and instructions for repairs. Whether the recall involves a minor software update or a major component replacement, dealerships must complete the work according to manufacturer guidelines.
Following recall procedures
Each recall comes with detailed repair instructions from the manufacturer. Dealership technicians must follow these procedures exactly to ensure repairs are done correctly. Failing to complete the necessary steps could put drivers at risk and expose the dealership to legal consequences.
Managing parts availability
Some recalls require specific parts that may be in short supply. Dealerships must coordinate with manufacturers to secure parts as quickly as possible. If a shortage occurs, dealerships may need to place customers on a waitlist and provide updates on repair availability.
Educating customers about recalls
Many drivers may not understand how recalls affect their vehicles. Dealerships should clearly explain the issue, potential risks, and why the repair is necessary. Providing accurate information helps customers take recalls seriously and schedule repairs promptly.
Ensuring timely service
Dealerships should prioritize recall repairs to prevent delays that could leave vehicles at risk. Offering flexible scheduling, loaner vehicles, or shuttle services can encourage customers to bring their cars in for necessary repairs without inconvenience.
Protecting public safety
By promptly addressing recalls, dealerships help prevent accidents and injuries caused by defective parts. Their commitment to repairing vehicles properly plays a major role in keeping roads safe for everyone.